Supporting staff through a complaint

Supporting staff through a complaint

An in-house procedure for how your practice handles complaints can ensure that the GP or staff member affected is supported through the process, explains Fiona Dalziel.

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Benchmarking the practice's financial performance

Benchmarking the practice's financial performance

Find out how well your practice is doing by comparing key statistics from your annual accounts with those of other practices, says Laurence Slavin.

Guide to practice accounts

Guide to practice accounts

As the end of the financial year approaches, our guide to the annual accounts will help partners and practice managers better understand the practice's finances and how to use this information as a business tool.

How prevalence affects your QOF income

How prevalence affects your QOF income

Incorrect coding may mean the prevalence of particular diseases within your practice is not accurately represented - which could result in the practice being underpaid for QOF work. Fiona Lawson explains.

Steps to take when a GP partner retires

Steps to take when a GP partner retires

Which organisations do you need to inform when a partner retires? Lynne Abbess and Neha Shah provide a useful checklist.


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Focus on contracts

QOF changes for 2015/16

QOF changes for 2015/16

The number of QOF points for 2015/16 will remain at 559, with some changes to indicators, the GPC and NHS Employers have confirmed.

2015/16 GMS contract deal

2015/16 GMS contract deal

All patients in England will have a named GP who is responsible for coordinating their care from next April and practices will be forced to publish average GP earnings as part of changes to the GMS contract agreed for 2015/16.

Providing online access to patient records

Providing online access to patient records

From 1 April practices are contractually required to provide patients with access to their summary record online. Fionnuala O'Donnell explains how practices can do this and provides links to useful resources.

Friends and Family Test: useful resources for GP practices

Friends and Family Test: useful resources for GP practices

Medeconomics highlights resources to help practices implement the Friends and Family Test.


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