Responding to patient complaints in a timely manner

Responding to patient complaints in a timely manner

Responding to patient complaints within the specified timescale is important. However, you should not compromise the quality of your investigation or the completeness of your response with a hasty reply, writes MDU medico-legal adviser, Dr Nicola Lennard.

Latest articles

Tips to succeed when merging or working at scale

Tips to succeed when merging or working at scale

Martin Ramsey has supported a number of practices to merge or federate, he offers advice on how to ensure an 'at-scale' approach to primary care is successful.

Near-patient monitoring: How to set up a recall system

Near-patient monitoring: How to set up a recall system

Practice manager Fionnuala O'Donnell provides a practical guide on how to use your clinical system to set up a patient recall system using SystmOne.

What is the general data protection regulation (GDPR)?

What is the general data protection regulation (GDPR)?

From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.

How can practices reduce their service charge liabilities?

How can practices reduce their service charge liabilities?

Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.


TOOLS TO HELP YOUR BUSINESS

Focus on: Finance skills

Financial planning for GP practices

Financial planning for GP practices

What should GP practices consider as they plan their finances for the coming five years? Accountant Katie Singer provides some advice.

How to ensure money you are owed comes in

How to ensure money you are owed comes in

Accountant Faye Armstrong provides advice on how to set up a credit control system to help you collect NHS funding and private fees.

Cash flow forecasting: a vital financial tool

Cash flow forecasting: a vital financial tool

In these times of financial uncertainty, the ability to assess the practice's business risks is essential, says Russell Finn.

A guide to tax for practice managers

A guide to tax for practice managers

The taxes practice managers need to understand to help ensure the practice's finances stay on track. By Jenny Stone.


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