An in-house procedure for how your practice handles complaints can ensure that the GP or staff member affected is supported through the process, explains Fiona Dalziel.
Find out how well your practice is doing by comparing key statistics from your annual accounts with those of other practices, says Laurence Slavin.
As the end of the financial year approaches, our guide to the annual accounts will help partners and practice managers better understand the practice's finances and how to use this information as a business tool.
Incorrect coding may mean the prevalence of particular diseases within your practice is not accurately represented - which could result in the practice being underpaid for QOF work. Fiona Lawson explains.
Which organisations do you need to inform when a partner retires? Lynne Abbess and Neha Shah provide a useful checklist.
TOOLS TO HELP YOUR BUSINESS
The number of QOF points for 2015/16 will remain at 559, with some changes to indicators, the GPC and NHS Employers have confirmed.
All patients in England will have a named GP who is responsible for coordinating their care from next April and practices will be forced to publish average GP earnings as part of changes to the GMS contract agreed for 2015/16.
From 1 April practices are contractually required to provide patients with access to their summary record online. Fionnuala O'Donnell explains how practices can do this and provides links to useful resources.
Medeconomics highlights resources to help practices implement the Friends and Family Test.
Kevin Quinn answers a question from a GP who may exceed the annual and lifetime allowance for tax relief on pension contributions.
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