Responding to patient complaints within the specified timescale is important. However, you should not compromise the quality of your investigation or the completeness of your response with a hasty reply, writes MDU medico-legal adviser, Dr Nicola Lennard.
Martin Ramsey has supported a number of practices to merge or federate, he offers advice on how to ensure an 'at-scale' approach to primary care is successful.
Practice manager Fionnuala O'Donnell provides a practical guide on how to use your clinical system to set up a patient recall system using SystmOne.
From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.
Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.
TOOLS TO HELP YOUR BUSINESS
What should GP practices consider as they plan their finances for the coming five years? Accountant Katie Singer provides some advice.
Accountant Faye Armstrong provides advice on how to set up a credit control system to help you collect NHS funding and private fees.
In these times of financial uncertainty, the ability to assess the practice's business risks is essential, says Russell Finn.
The taxes practice managers need to understand to help ensure the practice's finances stay on track. By Jenny Stone.
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