What should GP practices consider as they plan their finances for the coming five years? Accountant Katie Singer provides some advice.
One in six patients at a practice is likely to be affected by hearing loss - a figure that is set to rise. Tom Bailey from Action on Hearing Loss explains what practices can do to make their services and information more accessible.
The run-up to a new financial year is a good time for practices to review their accounting processes and consider a cloud-based approach, says Laurence Slavin.
One of the healthcare assistants has said she feels the senior practice nurse (who is her line manager) is bullying her. The senior practice nurse is assertive but I don't think she is a bully, I have spoken to her about it but she says the claim is nonsense, however I feel I have a duty to investigate. What should I do?
TOOLS TO HELP YOUR BUSINESS
As ministers demand seven-day access to GPs, Dr Ashley Liston explains how telephone consulting has aided demand-management in his practice.
Dr Muhammed Akunjee and Dr Nazmul Akunjee explain how sending text messages to inform patients about results of routine blood tests has freed up more than 600 appointments per year in their practice.
Practice manager Vanessa Hampshire explains how Leeds Student Medical Practice changed its appointment system to improve access for patients
Steve Martin explains how small changes with zero costs can change patients' behaviour and reduce DNAs.
Kevin Quinn answers a question from a GP who may exceed the annual and lifetime allowance for tax relief on pension contributions.
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