Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.
NHS England has launched a series of practical guides to support people with sight loss, hearing loss, autism or learning disabilities to use online GP services.
Under new whistleblowing guidance that comes into effect in September, practices are required to name a 'Freedom to Speak Up guardian'. Tracy Ruthven, who has taken on this role in a hospice, explains how what she has learned could help practices.
As practices begin to plan their flu and pneumococcal vaccine campaigns for 2017/18, our checklist, which includes links to guidance, invitation letters and promotional material, can help ensure your practice is fully prepared.
TOOLS TO HELP YOUR BUSINESS
Changes to IR35 mean that from April 2017 it is now the responsibility of GP practices to ensure their locums' employment status is correct. Katie Singer explains what this means and provides a model contract that practices can use.
In its inspections of GP practices, the CQC asks whether staff have the skills, knowledge and experience to deliver effective care and treatment - this includes temporary staff and GP locums.
Practices should prepare well for a new locum GP or prepare them to fail.
If properly enabled, GP locums can provide effective care for patients and add real value to practices.
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