This week's highlights

How merging or federating affects practice premises

If you are joining together via merger or federation, consider the premises issues that can arise from collaboration, writes Sam Hopkins

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Help us benchmark locum rates

Take part in our annual locum rates survey for a chance to win £100 of Amazon vouchers.

How to boost practice staff morale in challenging times

Strengthen leadership and communication and inject positivity into practice life, advises Fiona Dalziel

GPs and practice managers invited to listening events to tackle stress

GPs, practice managers and all NHS staff are invited to listening events to tackle stress and devise solutions to present to government.

Responding to patient complaints in a timely manner

Respond to patient complaints within the specified timescale, but do not compromise the quality of your investigation with a hasty response, writes MDU medico-legal adviser, Dr Peter Connell.

Attracting GP locums to your practice

Some practices are finding it difficult to fill locum vacancies. Dr Sara Chambers has some advice on how to make your practice stand out from the crowd.

The benefits of using business intelligence in general practice

Comparing activity between GPs can provide data that helps practices plan their workforce, predict profitability and improve local service provision, writes Fiona Barr

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