End-of-year checklist for GP practices

End-of-year checklist for GP practices

What practices need to do by the end of March to meet the requirements of the 2015/16 contract and other obligations.

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Financial planning for GP practices

Financial planning for GP practices

What should GP practices consider as they plan their finances for the coming five years? Accountant Katie Singer provides some advice.

Improving services for patients with hearing loss

Improving services for patients with hearing loss

One in six patients at a practice is likely to be affected by hearing loss - a figure that is set to rise. Tom Bailey from Action on Hearing Loss explains what practices can do to make their services and information more accessible.

Cloud accounting: How it could benefit your practice

Cloud accounting: How it could benefit your practice

The run-up to a new financial year is a good time for practices to review their accounting processes and consider a cloud-based approach, says Laurence Slavin.

HR problems: Accusations of bullying

HR problems: Accusations of bullying

One of the healthcare assistants has said she feels the senior practice nurse (who is her line manager) is bullying her. The senior practice nurse is assertive but I don't think she is a bully, I have spoken to her about it but she says the claim is nonsense, however I feel I have a duty to investigate. What should I do?


TOOLS TO HELP YOUR BUSINESS

Focus on: Improving access

Boosting patient access with rapid response telephone consulting

Boosting patient access with rapid response telephone consulting

As ministers demand seven-day access to GPs, Dr Ashley Liston explains how telephone consulting has aided demand-management in his practice.

Improving GP access using SMS

Improving GP access using SMS

Dr Muhammed Akunjee and Dr Nazmul Akunjee explain how sending text messages to inform patients about results of routine blood tests has freed up more than 600 appointments per year in their practice.

How we implemented same day appointments

How we implemented same day appointments

Practice manager Vanessa Hampshire explains how Leeds Student Medical Practice changed its appointment system to improve access for patients

Reducing missed appointments

Reducing missed appointments

Steve Martin explains how small changes with zero costs can change patients' behaviour and reduce DNAs.


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