How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

Latest articles

What is the general data protection regulation (GDPR)?

What is the general data protection regulation (GDPR)?

From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.

New guides to help people with disabilities access GP online services

New guides to help people with disabilities access GP online services

NHS England has launched a series of practical guides to support people with sight loss, hearing loss, autism or learning disabilities to use online GP services.

Freedom to Speak Up guardians in primary care

Freedom to Speak Up guardians in primary care

Under new whistleblowing guidance that comes into effect in September, practices are required to name a 'Freedom to Speak Up guardian'. Tracy Ruthven, who has taken on this role in a hospice, explains how what she has learned could help practices.

Flu campaign checklist

Flu campaign checklist

As practices begin to plan their flu and pneumococcal vaccine campaigns for 2017/18, our checklist, which includes links to guidance, invitation letters and promotional material, can help ensure your practice is fully prepared.


TOOLS TO HELP YOUR BUSINESS

Focus on: Employing locums

Demonstrating that your GP locums are self-employed

Demonstrating that your GP locums are self-employed

Changes to IR35 mean that from April 2017 it is now the responsibility of GP practices to ensure their locums' employment status is correct. Katie Singer explains what this means and provides a model contract that practices can use.

CQC Essentials: GP locums

CQC Essentials: GP locums

In its inspections of GP practices, the CQC asks whether staff have the skills, knowledge and experience to deliver effective care and treatment - this includes temporary staff and GP locums.

Preparing for a new locum GP

Preparing for a new locum GP

Practices should prepare well for a new locum GP or prepare them to fail.

Making the most of your GP locum

Making the most of your GP locum

If properly enabled, GP locums can provide effective care for patients and add real value to practices.


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