Management and leadership in general practice: what the CQC expects

The CQC will assess whether practices are well-led during an inspection, this will include looking at governance arrangements, the Duty of Candour and whether the practice has a vision and strategy.

One of the CQC's five key questions it asks during inspections is 'is this service well-led?'. This will cover issues relating to governance and clinical governance in the practice as well as leadership, including whether the practice has a strong vision and strategy.

The information below looks at these key issues and also provides advice on some administrative aspects of CQC registration, including registering a partnership, registering a federation, the requirement to display CQC ratings and details about opening hours. The CQC also explains how the Fit and Proper Persons Requirement applies to general practice.

Safety and governance

Leadership

  • Well-led - vision and strategy
    To make a judgement about how well-led a GP practice is, CQC inspectors look specifically at the vision and strategy that underpins how a practice operates.

Administration issues

  • Opening hours
    The CQC will consider access to appointments during an inspection, this article explains what the CQC considers good practice in this area.

More CQC resources

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