The CQC will want to see evidence that you have a fair recruitment policy and that you carry out checks on potential employees to make sure that they are fit to work and that you offer them training to ensure that they are appropriately trained for their role.
Below is a suggested checklist that you could print out and put at the front of each HR record/folder to check that you have all the relevant paperwork for each member of staff.
What HR checks and evidence do you need?
- DBS checks:
- References: For all new employees you should seek two references.
- Evidence the person person is eligible to work in UK. Click here for more information on this.
- Professional membership registration
- Contract: Do you have a signed contract for each member of staff?
- Professional indemnity: Are all your GPs, nurses and HCAs on your group indemnity policy? Does your group indemnity policy cover them for the roles that they are undertaking (pay special attention to nurses or other staff taking on advanced roles). If not, do they have adequate indemnity in their own right?
- Evidence that GPs are on the performers list
- Appraisals: Do all staff have an annual appraisal and a review of their personal development plan, can you evidence this?
- Staff training records: certificates of relevant training in HR folders.
Staff training tracker spreadsheet
Practices can make use of the following spreadsheet to track mandatory training for staff. You can download this and adapt it for your own practice, adding your staff details, plus any additional training you feel is relevant.
- Download staff training tracker spreadsheet (Excel spreadsheet)
Fionnuala O'Donnell is a practice manager in Ealing, West London, and a CCG board member
Other useful articles:
- Preparing your staff for a CQC inspection
- Policies to check ahead of a CQC inspection (a checklist)
- Paperwork to prepare for your CQC inspection (a checklist)
- Preparing for a CQC inspection: Practice walkthrough (a checklist)