It has also produced a series of guides in association with a range of patient charities to help practice staff better understand how they can support these patients and ensure they receive the information they need.
The patient guides explain how patients can sign up to the services, how to keep accounts secure and how to request access for a carer. There is also a guide explaining how young people can access online GP services for the first time.
Accessible information standard
Since July 2016 all practices in England have been required to full comply with the accessible information standard, which aims to ensure patients with a disability or sensory loss receive information they can access and understand, along with communication support if required.
You can find more information about the standard and links to useful resources on Medeconomics here.