CQC registration & inspection

Preparing for a CQC inspection

Preparing for a CQC inspection

The key to ensuring your CQC inspection goes smoothly is thorough preparation. Practice manager Fionnuala O'Donnell pulls together key guidance and provides downloadable checklists and tips to help prepare staff.

Preparing for a CQC inspection

Preparing your staff for a CQC inspection

Preparing your staff for a CQC inspection

During a CQC inspection the inspectors will want to talk to staff to assess whether they understand the practice's policies, procedures and overarching strategy.

Policies to check ahead of a CQC inspection - a checklist

Policies to check ahead of a CQC inspection - a checklist

The CQC will expect practices to have policies and procedures in place for almost every eventuality. Practices can use this checklist to ensure they have correct policies in place and that they are all up-to-date.

Paperwork to prepare for your CQC inspection - a checklist

Paperwork to prepare for your CQC inspection - a checklist

Below is a list of the documentation that CQC may ask to see during your inspection, it will save stress on the day if you have a folder of copies of these documents ready.

Ensuring your HR records are ready for a CQC inspection

Ensuring your HR records are ready for a CQC inspection

CQC inspectors are likely to want to look at your HR folders and records to check that you can evidence your HR and recruitment policies.

Preparing for a CQC inspection: Practice walkthrough checklist

Preparing for a CQC inspection: Practice walkthrough checklist

Ahead of your CQC inspection it is a good idea to check that everything is in order around your premises.

My CQC inspection experience - updated

My CQC inspection experience - updated

Practice manager Fionnuala O'Donnell explains what happened when the CQC visited her practice in London and the result of the inspection.

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Meeting the CQC's expectations

Good practice in data security

Good practice in data security

In a report on data security in the NHS, the CQC has identified good practice across a number of key areas. Medeconomics summarises the regulator's findings.

Learning from significant events

Learning from significant events

Significant event audit is a formal way of analysing and learning from incidents at your practice, writes the MDU's Dr Sally Old.

Meeting the CQC's safeguarding requirements

Meeting the CQC's safeguarding requirements

Londonwide LMCs has developed guidance to help practices comply with CQC safeguarding expectations.

Managing patients' complaints

Managing patients' complaints

Providing a full and prompt explanation of what happened can be all that is needed to dissuade a patient from taking a grievance further, says Fiona Dalziel.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

Health and safety essentials for GP practices

Health and safety essentials for GP practices

Donna Hickey offers some tips on key health and safety issues that GP practices often find problematic.

Management of legionnella and asbestos in GP surgeries

Management of legionnella and asbestos in GP surgeries

Practices must adhere to the many regulations which govern the identification and management of asbestos and legionella, writes Chris Johnson.

Fire safety for CQC registered surgeries

Fire safety for CQC registered surgeries

Phil Watkins points out there is a lot more involved in protecting staff and visitors to the surgery from fire than alarms and extinguishers.

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