Responding to patient complaints within the specified timescale is important. However, you should not compromise the quality of your investigation or the completeness of your response with a hasty reply, writes MDU medico-legal adviser, Dr Nicola Lennard.
Removing a patient from your list is never an easy option. MDU medico-legal adviser Dr Beverley Ward provides a step-by-step guide to help practices avoid the pitfalls.
Martin Ramsey has supported a number of practices to merge or federate, he offers advice on how to ensure an 'at-scale' approach to primary care is successful.
NHS England has launched a series of practical guides to support people with sight loss, hearing loss, autism or learning disabilities to use online GP services.
From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.
Details of the latest updates to the Medeconomics GP Fees Database.
The BMA has launched a new guide to help GP practices meet their training obligations and make clear what is mandatory training. The guide explains what training practices should provide to GPs and their staff and how often this training is needed.
A guide to what practices need to include when completing the Information Governance Toolkit each year.
The NAPC's primary care home model aims to provide a new way of delivering primary care at scale. Rima Evans looks at how pilot site Larwood and Bawtry has used the initiative to deliver benefits to patients and staff.
Healthcare lawyer Bryn Morgan explains how sensible planning can help practices manage the building maintenance requirements within their lease.
NHS England has pledged £15m to bolster the general practice nurse workforce and develop their role to help ease workforce shortages across general practice.
The average daily rates charged by locums booking work directly with practices have rise by between 2.5% and 11.3% since October 2016, depending on your location.
New consultation types, including group consultations, are one of NHS England's 10 High Impact Actions to help practices free up time for GPs to provide more clinical care. But how do group consultations work? Rima Evans reports.
Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.
NHS England's 10 High Impact Actions aim to help practices free up time to enable GPs to deliver more clinical care, but can they really make a difference?
Risk assessments, regular checks and staff training are key to ensuring your practice is fire-safe, says Stuart Collyer.
Practices are now required to routinely identify and review patients over 65 with moderate or severe frailty. Practice manager Fionnuala O'Donnell provides advice on how to do this and highlights some useful resources.
ICO senior policy officer Andrew Rose shared advice on how practices can meet data protection challenges at this year's Practice Managers Association conference.
Dr Tom Milligan and Dr Dinesh Kumar explain how coaching helped their practice management team develop a better working relationship and a happier working environment.
Healthcare lawyer Lynne Abbess speaks to Medeconomics about a range of legal issues affecting GP practices.
General practice in 2020 will not look the same as today. Ian Jones, operations director at the Practice Managers Association, looks at how the role of the practice manager will develop.
In a bid to improve quality of care and efficiency, practices in Nottinghamshire have overhauled their approach to looking after care home residents - with impressive results. Rima Evans reports.
From 1 April all practices in England and Wales are entitled to reimbursement payments towards the cost of providing cover for GPs who are off work through sickness for periods of two weeks or more.
Practice manager Fionnuala O'Donnell provides a practical guide on how to use your clinical system to set up a patient recall system using SystmOne.
GP Fees Database
Salaried GP, Maidstone Giant Recruitment Maidstone
Salaried GP, Manchester (North) Giant Recruitment Manchester
GUARANTEED WORK ON YOUR DOORSTEP The GP and Nurse Practitioner Agency Nationwide
Fancy a change of Agency ? Daily payroll,hourly rates only ( not daily ) earn more !!!! The GP and Nurse Practitioner Agency United Kingdom
Salaried GP/with a view/Partner Jubilee Medical Group Longfield, Kent