Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.
Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.
Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.
Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.
Practice manager Fionnuala O'Donnell highlights how practices can work out if they are using their clinical team most effectively.
Making best use of online services can help practices to manage demand, explains practice manager Fionnuala O'Donnell.
Practices are contractually required to provide patients with access to their coded information in their patient record online. Fionnuala O'Donnell explains how practices can do this and provides links to useful resources.
General Practice Forward View: How NHS England plans to help practices tackle their growing workload
The GP Forward View claims it wants to reduce practice burdens and help release time, but will it make a difference to practices' ballooning workloads?
We have a patient who repeatedly complains. He isn't happy with any of the GPs he sees, he has also complained about reception and problems getting through on the phone. Every response we provide provokes another reply from the patient. We feel we have addressed his concerns and that his reaction is out of proportion to the situation. How can we handle this?
As GP practices grow larger and busier, effective communication with patients and between staff becomes increasingly important. Dr Edward Farnan, MDU medico-legal adviser, explains how these skills can be improved by regular training.
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