Practice administration

First steps to reducing workload in general practice

First steps to reducing workload in general practice

Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.

Practice administration: latest articles

New RCGP tool to support quality improvement activities

New RCGP tool to support quality improvement activities

The RCGP has developed a new online tool to help GPs and practice staff carry out quality improvement activities.

What practices need to do to under new whistleblowing guidance

What practices need to do to under new whistleblowing guidance

Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.

How to support self care in your practice

How to support self care in your practice

Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.

Workload tips: Refusing work and reducing paperwork

Workload tips: Refusing work and reducing paperwork

Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.

Workload tips: Self care and making best use of skill mix

Workload tips: Self care and making best use of skill mix

Practice manager Fionnuala O'Donnell highlights how practices can work out if they are using their clinical team most effectively.

Workload tips: Reviewing your appointment system

Workload tips: Reviewing your appointment system

Making best use of online services can help practices to manage demand, explains practice manager Fionnuala O'Donnell.

Providing online access to patient records

Providing online access to patient records

Practices are contractually required to provide patients with access to their coded information in their patient record online. Fionnuala O'Donnell explains how practices can do this and provides links to useful resources.

General Practice Forward View: How NHS England plans to help practices tackle their growing workload

General Practice Forward View: How NHS England plans to help practices tackle their growing workload

The GP Forward View claims it wants to reduce practice burdens and help release time, but will it make a difference to practices' ballooning workloads?

Practice dilemma: Dealing with a patient who repeatedly complains

Practice dilemma: Dealing with a patient who repeatedly complains

We have a patient who repeatedly complains. He isn't happy with any of the GPs he sees, he has also complained about reception and problems getting through on the phone. Every response we provide provokes another reply from the patient. We feel we have addressed his concerns and that his reaction is out of proportion to the situation. How can we handle this?