First steps to reducing workload in general practice

First steps to reducing workload in general practice

Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.

What practices need to do to under new whistleblowing guidance

What practices need to do to under new whistleblowing guidance

Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.

End-of-year checklist for GP practices

End-of-year checklist for GP practices

A round-up of what practices need to do by the end of March 2017.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.


Practice issues

What to consider when upskilling practice staff

What to consider when upskilling practice staff

To free-up GP time, NHS England's GP Forward View suggests practice staff could be trained to take on a greater supporting role. The MDU's Dr Sharmala Moodley considers the medico-legal implications of 'upskilling' non-clinicians.

Annual calendar of practice management

Annual calendar of practice management

Practice manager Fionnuala O'Donnell highlights what practice managers need to review or address during a year.

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Three key confidentiality risks - and how to avoid them

Three key confidentiality risks - and how to avoid them

MDU medico-legal adviser Dr Beverley Ward outlines three important confidentiality risks in general practice and offers advice on how to minimise these.

How to support self care in your practice

How to support self care in your practice

Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.

Workload tips: Refusing work and reducing paperwork

Workload tips: Refusing work and reducing paperwork

Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.

Workload tips: Self care and making best use of skill mix

Workload tips: Self care and making best use of skill mix

Practice manager Fionnuala O'Donnell highlights how practices can work out if they are using their clinical team most effectively.

Workload tips: Reviewing your appointment system

Workload tips: Reviewing your appointment system

Making best use of online services can help practices to manage demand, explains practice manager Fionnuala O'Donnell.