Becoming a dementia-friendly practice

Becoming a dementia-friendly practice

How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.

First steps to reducing workload in general practice

First steps to reducing workload in general practice

Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.

What practices need to do to under new whistleblowing guidance

What practices need to do to under new whistleblowing guidance

Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.


Practice issues

How the Freedom of Information Act applies to GP practices

How the Freedom of Information Act applies to GP practices

The MDU's Dr Nicola Lennard explains what practices are required to do under the Freedom of Information Act.

How physician associates can help general practice

How physician associates can help general practice

The GP Forward View promised 1,000 physician associates to support general practice by 2020. Dr Peter Dixon explains how these health professionals are trained and the role they can undertake within practices.

How 'active signposting' can benefit practices

How 'active signposting' can benefit practices

Active signposting is one of the 10 high impact actions that practices can take to free up GP time, according to NHS England. But what does it mean in practice? Rima Evans reports.

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What do the Five Year Forward View's 'next steps' mean for general practice?

What do the Five Year Forward View's 'next steps' mean for general practice?

NHS England's Next Steps on the Five Year Forward View sets out its vision for the NHS over the next two years, including changes for general practice.

Demonstrating that your GP locums are self-employed

Demonstrating that your GP locums are self-employed

Changes to IR35 mean that from April 2017 it is now the responsibility of GP practices to ensure their locums' employment status is correct. Katie Singer explains what this means and provides a model contract that practices can use.

New RCGP tool to support quality improvement activities

New RCGP tool to support quality improvement activities

The RCGP has developed a new online tool to help GPs and practice staff carry out quality improvement activities.

What to consider when upskilling practice staff

What to consider when upskilling practice staff

To free-up GP time, NHS England's GP Forward View suggests practice staff could be trained to take on a greater supporting role. The MDU's Dr Sharmala Moodley considers the medico-legal implications of 'upskilling' non-clinicians.