Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.
Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.
A round-up of what practices in England need to do by the end of March 2017.
Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
Changes to IR35 mean that from April 2017 it is now the responsibility of GP practices to ensure their locums' employment status is correct. Katie Singer explains what this means and provides a model contract that practices can use.
The RCGP has developed a new online tool to help GPs and practice staff carry out quality improvement activities.
To free-up GP time, NHS England's GP Forward View suggests practice staff could be trained to take on a greater supporting role. The MDU's Dr Sharmala Moodley considers the medico-legal implications of 'upskilling' non-clinicians.
MDU medico-legal adviser Dr Beverley Ward outlines three important confidentiality risks in general practice and offers advice on how to minimise these.
Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.
Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.
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