Becoming a dementia-friendly practice

Becoming a dementia-friendly practice

How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.

First steps to reducing workload in general practice

First steps to reducing workload in general practice

Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.

What practices need to do to under new whistleblowing guidance

What practices need to do to under new whistleblowing guidance

Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.


Practice issues

Group consultations in general practice

Group consultations in general practice

New consultation types, including group consultations, are one of NHS England's 10 High Impact Actions to help practices free up time for GPs to provide more clinical care. But how do group consultations work? Rima Evans reports.

How can NHS England's 10 High Impact Actions help your practice?

How can NHS England's 10 High Impact Actions help your practice?

NHS England's 10 High Impact Actions aim to help practices free up time to enable GPs to deliver more clinical care, but can they really make a difference?

Fire safety for GP practices

Fire safety for GP practices

Risk assessments, regular checks and staff training are key to ensuring your practice is fire-safe, says Stuart Collyer.

Tips on data protection

Tips on data protection

ICO senior policy officer Andrew Rose shared advice on how practices can meet data protection challenges at this year's Practice Managers Association conference.

Near-patient monitoring: How to set up a recall system

Near-patient monitoring: How to set up a recall system

Practice manager Fionnuala O'Donnell provides a practical guide on how to use your clinical system to set up a patient recall system using SystmOne.

How the Freedom of Information Act applies to GP practices

How the Freedom of Information Act applies to GP practices

The MDU's Dr Nicola Lennard explains what practices are required to do under the Freedom of Information Act.

How physician associates can help general practice

How physician associates can help general practice

The GP Forward View promised 1,000 physician associates to support general practice by 2020. Dr Peter Dixon explains how these health professionals are trained and the role they can undertake within practices.

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