Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.
Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.
A round-up of what practices need to do by the end of March 2017.
Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
To free-up GP time, NHS England's GP Forward View suggests practice staff could be trained to take on a greater supporting role. The MDU's Dr Sharmala Moodley considers the medico-legal implications of 'upskilling' non-clinicians.
MDU medico-legal adviser Dr Beverley Ward outlines three important confidentiality risks in general practice and offers advice on how to minimise these.
Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.
Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.
Practice manager Fionnuala O'Donnell highlights how practices can work out if they are using their clinical team most effectively.
Making best use of online services can help practices to manage demand, explains practice manager Fionnuala O'Donnell.
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