First steps to reducing workload in general practice

First steps to reducing workload in general practice

Practice manager Fionnuala O'Donnell looks through recent guidance on how to cut workload in practices and offers her tips on the easiest steps to implement.

What does the General Practice Forward View mean for your practice?

What does the General Practice Forward View mean for your practice?

Funding for general practice will rise by at least £2.4bn a year by 2020/21 under NHS England's long-awaited support package, but what changes will practices see as a result of this?

Annual calendar of practice management

Annual calendar of practice management

Practice manager Fionnuala O'Donnell highlights what practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.


Practice issues

Three key confidentiality risks - and how to avoid them

Three key confidentiality risks - and how to avoid them

MDU medico-legal adviser Dr Beverley Ward outlines three important confidentiality risks in general practice and offers advice on how to minimise these.

What practices need to do to under new whistleblowing guidance

What practices need to do to under new whistleblowing guidance

Practices will need to update their policies and appoint whistleblowing guardians by September 2017 to comply with new NHS England guidance.

How to support self care in your practice

How to support self care in your practice

Self Care Week takes place this month and there are many steps practices can take to encourage patients to self care, which in turn can help reduce demand, referrals and antibiotic prescribing and increase patient satisfaction.

Workload tips: Refusing work and reducing paperwork

Workload tips: Refusing work and reducing paperwork

Practice manager Fionnuala O'Donnell provides an overview of BMA guidance on work that practices could refuse to undertake, including links to template letters to help you do so.

Workload tips: Self care and making best use of skill mix

Workload tips: Self care and making best use of skill mix

Practice manager Fionnuala O'Donnell highlights how practices can work out if they are using their clinical team most effectively.

Workload tips: Reviewing your appointment system

Workload tips: Reviewing your appointment system

Making best use of online services can help practices to manage demand, explains practice manager Fionnuala O'Donnell.

Practice dilemma: A dependent patient

Practice dilemma: A dependent patient

A patient has become increasingly dependent on one of the GPs since her husband died. She now makes appointments once or twice a week and refuses to see anyone else. Medical Protection offers advice on the best way to handle this situation.

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