Welcome to the staff management section of Medeconomics

In this section you will find Medeconomics guidance across a range of topics connected with managing staff and implementing HR policies. We have reduced the articles in our HR section to reflect user feedback on the most useful information for practice managers, and to make our practical guidance easier to find, read and apply. Future updates will include more on employment law and advice on managing staff as practices work more collaboratively together.

If you have any suggestions for content that would be useful in this section, or other queries, please email emma.bower@haymarket.com

HIghlights

Training administrative staff to deal with clinical letters

Training administrative staff to deal with clinical letters

A new clinical assistant role has helped dramatically cut GP paperwork and shows how GP Forward View funding for training reception and administrative staff will be spent. By Rima Evans.

Resilience in General Practice

Resilience in General Practice

Medeconomics' five-part series looks at how GPs and practice managers can develop personal and organisational resilience to help themselves and their practice thrive in challenging times.

How to employ a pharmacist in your practice

How to employ a pharmacist in your practice

An overview of guidance on employing pharmacists in general practice, plus details of further resources.

Templates for general practice job descriptions

Templates for general practice job descriptions

Medeconomics has produced eight job description templates that you can download and adapt for use in your practice.


Latest on managing staff

Your HR questions: How to handle flexible working requests

Your HR questions: How to handle flexible working requests

Employment lawyer Susan Bernstein answers a question about dealing with a flexible working request from one of the receptionists.

Your HR questions: How to manage conflict within the practice team

Your HR questions: How to manage conflict within the practice team

Employment lawyer Susan Bernstein answers a question about how to deal with a situation when two members of staff don't get along.

Your HR questions: How to manage staff underperformance

Your HR questions: How to manage staff underperformance

Employment lawyer Susan Bernstein answers a question about how to manage underperformance in the practice team

How changes to the Retained Doctor Scheme affect practices

How changes to the Retained Doctor Scheme affect practices

NHS England has published new guidance on the Retained Doctor Scheme which increases financial incentives for GPs who might otherwise leave the profession and the practices that employ them.

Training and development for practice nurses

Training and development for practice nurses

A blueprint setting out the skills and roles required for practice nurses means practices may have to ramp up their training and development.

Employing paramedics in general practice

Employing paramedics in general practice

Paramedics can work as part of a multidisciplinary team to help practices manage their workload, but what does the role involve and what skills should you look for? This article also includes a sample job description.

Practice dilemma: Receptionist accesses a family member's record

Practice dilemma: Receptionist accesses a family member's record

We have a new receptionist who was a patient at the practice. When she started working for us we asked her to join another practice but the rest of the family are still on our list. We recently discovered that the receptionist had looked at her 15-year-old daughter's patient record after she attended an appointment at the surgery. What should we do?

General Practice Forward View: The impact on practice staff

General Practice Forward View: The impact on practice staff

NHS England's long awaited plan for the future of general practice set out a vision of vastly expanded workforce in general practice, backed by an extra £206m of funding. So how might this affect your practice?

Nurse revalidation in GP practices

Nurse revalidation in GP practices

Nearly 16,000 nurses and midwives, including many practice nurses, will be the first to revalidate in April this year. Medeconomics looks at what the system involves.

Managing overtime in a GP practice

Managing overtime in a GP practice

Practices need a clear policy on overtime or 'additional hours' so managers know what is going on, staff know what is expected on them and costs are controlled. By Fiona Dalziel.

Updated locum rates for 2015 shows rise in fees

Updated locum rates for 2015 shows rise in fees

Agree your locum rates using our updated tables.

Dealing with difficult staff issues

Dealing with difficult staff issues

Staff performance can be significantly affected by a colleague's behaviour and practice managers need strong interpersonal skills to deal with such issues. Fiona Dalziel uses two examples to highlight how to approach difficult situations.

Employment law

Job descriptions

Advice on recruitment

How to employ a pharmacist in your practice

An overview of guidance on employing pharmacists in general practice, plus details of further resources.

Staff recruitment: preparing the selection process

Fiona Dalziel provides advice on advertising a job vacancy and selecting candidates for interview.

Writing a person specification: a key to effective recruitment

Creating a person specification will clarify your recruitment needs and protect you against potential discrimination claims, writes Fiona Dalziel

Job descriptions: a vital building block for managing staff

Many practices underestimate the importance of writing and updating job descriptions. Done well, they are a crucial tool in maximising the strength of your staff team, writes Fiona Dalziel.

New employee checklist

What documentation do practices need when a new member of staff, including GPs, join the team?

Avoid the pitfalls of employment references

Practices should approach the provision of employment references with caution, advises Fiona Dalziel.

Could physician associates help your practice?

Lori Williams and Karen Roberts explain what physician associates are and how they could help practices manage their ever-increasing workload.

Managing your locums

Staff salaries

Agenda for Change UK pay scales 2016/17

Full details of changes to AfC from 1 April 2016. The pay scale applies to NHS staff and can be used for practice staff.

Agenda for Change UK pay scales 2015/16

The AfC pay scale applies to NHS staff and can be used for practice staff.

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