Regularly analysing complaints can help practices improve services. Below is a framework to help practices, including a downloadable template to record complaints.
When practices can charge a fee and when they should provide information for free under a subject access request.
MDU medico-legal adviser Dr Ellie Mein explains the most common errors relating to vaccinations and how practices should proceed if an error occurs.
NHS England has suggested that 2019/20 could see the biggest change to the GP contract since 2004. Medeconomics looks at what this might mean.
Advice on advertising a job vacancy and selecting candidates for interview.
Creating a person specification will clarify your recruitment needs and protect you against potential discrimination claims.
What documentation do practices need when a new member of staff, including GPs, join? Includes a downloadable checklist to include with your records and links to key guidance.
Staff inductions are important to ensure new team members understand the practice and what is expected of them. This checklist provides a reminder of what to cover.