A framework to help practices analyse complaints in order to improve services, including a downloadable template to record feedback.
When practices can charge a fee and when they should provide information for free under a subject access request.
MDU medico-legal adviser Dr Ellie Mein explains the most common errors relating to vaccinations and how practices should proceed if an error occurs.
Practices should have a system in place to review patients who fail to attend or cancel appointments initiated by the practice, explains MDDUS senior risk adviser Liz Price.
Research your options carefully when considering how to recruit locums.
Practices need to prepare for new locums to get the best from them. This checklist can be used to ensure you have covered everything.
A checklist to ensure your locum has the essential information they need to do a good job.
A checklist to ensure the practice provides its locums with the information they need to make home visits.