Mitigating the risks involved in DNAs

Practices should have a system in place to review patients who fail to attend or cancel appointments initiated by the practice, explains MDDUS senior risk adviser Liz Price.

by Liz Price
When the practice asks the patient to attend, the level of urgency should be made clear to the patient and staff (Picture: iStock)
When the practice asks the patient to attend, the level of urgency should be made clear to the patient and staff (Picture: iStock)

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