Dealing with difficult staff issues

Staff performance can be significantly affected by a colleague's behaviour and practice managers need strong interpersonal skills to deal with such issues. Fiona Dalziel uses two examples to highlight how to approach difficult situations.

by Fiona Dalziel
One-to-one meetings are a good idea to get to the bottom of a problem (Picture: iStock)
One-to-one meetings are a good idea to get to the bottom of a problem (Picture: iStock)

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