Practice dilemma: Receptionist accesses a family member's record

We have a new receptionist who was a patient at the practice. When she started working for us we asked her to join another practice but the rest of the family are still on our list. We recently discovered that the receptionist had looked at her 15-year-old daughter's patient record after she attended an appointment at the surgery. What should we do?

by Richenda Tisdale

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