Most practices in England will undergo simpler and less frequent, focused inspections from April 2018, under the CQC's plans to update how it assesses primary care.
The key to ensuring your CQC inspection goes smoothly is thorough preparation. Practice manager Fionnuala O'Donnell pulls together key guidance and provides downloadable checklists and tips to help you prepare. This series has been updated to include guidance on the CQC's new key lines of enquiry.
During a CQC inspection the inspectors will want to talk to staff to assess whether they understand the practice's policies, procedures and overarching strategy.
The CQC will expect practices to have policies and procedures in place for almost every eventuality. Practices can use this checklist to ensure they have correct policies in place and that they are all up-to-date.
Below is a list of the documentation that CQC may ask to see during your inspection, it will save stress on the day if you have a folder of copies of these documents ready.
CQC inspectors are likely to want to look at your HR folders and records to check that you can evidence your HR and recruitment policies.
Ahead of your CQC inspection it is a good idea to check that everything is in order around your premises.
In a report on data security in the NHS, the CQC has identified good practice across a number of key areas. Medeconomics summarises the regulator's findings.
Significant event audit is a formal way of analysing and learning from incidents at your practice, writes the MDU's Dr Sally Old.
Londonwide LMCs has developed guidance to help practices comply with CQC safeguarding expectations.
Providing a full and prompt explanation of what happened can be all that is needed to dissuade a patient from taking a grievance further, says Fiona Dalziel.
Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
Donna Hickey offers some tips on key health and safety issues that GP practices often find problematic.
Practices must adhere to the many regulations which govern the identification and management of asbestos and legionella, writes Chris Johnson.
Phil Watkins points out there is a lot more involved in protecting staff and visitors to the surgery from fire than alarms and extinguishers.
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