IT and online patient services

Advice and information relating to IT in the practice, including contractual requirements around online services and tips on how practices can use technology to tackle workload and improve patient care.

Online services

What are the digital requirements of the new GP contract?

What are the digital requirements of the new GP contract?

All practices in England are expected to offer 'digital-first' primary care to patients under the new five-year GP contract - including online access to health records and online consultations from 2020.

How to increase patient uptake of online services

How to increase patient uptake of online services

The new GP contract in England has a number of digital requirements - this article offers tips on how to increase uptake of online services in your practice.

New guidance on online access to GP records

New guidance on online access to GP records

NHS England and the BMA have published new guidance for practices on their contractual obligations relating to online access to patient records for 2019/20.

Redacting information from medical records - medico-legal advice

Redacting information from medical records - medico-legal advice

MDU medico-legal adviser Dr Ellie Mein provides advice on redacting information from medical records when complying with subject access requests or providing patients with access to their full online records.

Online access to patient records - medico-legal advice

Online access to patient records - medico-legal advice

Advice on providing patients with online access to their records, by MDU medico-legal adviser Dr Carol Chu.

Online access to patient records - a checklist

Online access to patient records - a checklist

This checklist can help ensure you have processes in place for online access to records and prepare for the new contract requirement that all patients should have access to their full record online from April 2020.

Proxy access to online patient records - updated

Proxy access to online patient records - updated

Dr Pallavi Bradshaw from Medical Protection explains how practices should deal with online access to medical records for parents, guardians and carers. This article has been updated to include advice on patients who may be vulnerable to coercion.

How to boost uptake of online patient access to records

How to boost uptake of online patient access to records

There are several benefits of providing online access to records, but how can practices increase uptake among their patients?

New toolkit to help practices introduce online consultations

New toolkit to help practices introduce online consultations

NHS England has launched a new online interactive toolkit to help practices introduce online consultations.

Conducting online patient consultations safely

Conducting online patient consultations safely

From next year all practices in England will be expected to provide online consultations. The MDU's Dr Sharmala Pranklin offers practical advice on consulting with patients remotely.

Could a triage app work for your practice?

Could a triage app work for your practice?

One practice that has launched a triage app explains how they use the system day to day and offers advice to other practices considering this approach.


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