One practice that has launched a triage app explains how they use the system day to day and offers advice to other practices considering this approach.
The CQC has said that it will assess the use of triage apps and systems in GP practices as part of its inspections in future.
All practices in England are expected to offer 'digital-first' primary care to patients under the new five-year GP contract - including online access to health records and online consultations from 2020.
Dr Pallavi Bradshaw from Medical Protection explains how practices should deal with online access to medical records for parents, guardians and carers. This article has been updated to include advice on patients who may be vulnerable to coercion.
Since April 2018 every GP practice in England has contractually required to meet 10 data security standards.
GP pilot sites to test the next stage of electronic prescriptions are imminent. How will the changes affect GP practices?
How to stay on top of email without allowing it to take over your working life.
There are several benefits of providing online access to records, but how can practices increase uptake among their patients?
Medeconomics explains the national data opt out and provides details of resources for practices.
As part of the 2018/19 GP contract it is a contractual requirement for practices to use the NHS e-Referral Service (e-RS) for all referrals to first consultant-led outpatient appointments from October 2018.
Medeconomics provides a summary of recent guidance, with links to useful resources.
Dr Rachel Birch from Medical Protection outlines the principle of accountability and the action practices should take in the event of a data breach.
Marc Schmid explains what is involved with setting up video consultations in GP practices. The article includes a downloadable practice protocol and patient information leaflet.
Three case studies highlight how practices are using video consultations to improve patient care and deliver cost savings.
This practice protocol can be downloaded and adapted for use in your practice. It covers organisation and set-up, patient inclusion and exclusion criteria, advice on conducting online consultations and a consultation checklist
This patient information leaflet and consent form can be downloaded and adapted for use in your practice. It addresses concerns about security plus the benefits and risks of video consultations.
While online and video consultations may save time, it is important to be aware of the medico-legal risks, writes the MDU's Dr Sharmala Moodley.