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Practice administration
Latest articles
New guidance on online access to GP records
NHS England and the BMA have published new guidance for practices on their contractual obligations relating to online access to patient records for 2019/20.
Patient participation group annual checklist
Use our checklist to help you review processes and ensure your PPG is running smoothly.
How to make the most of your PPG
10 tips on how to get the best out of your PPG and ensure the process does not involve too much work, plus links to useful resources.
Flu campaign 2019/20: Useful resources
Links to flu guidance and promotional material for the 2019/20 flu campaign. This will be updated as new material is available.
Improving access for vulnerable patients
Some of the most vulnerable people in the UK struggle to access primary care. Dr Katherine Taylor explains the simple steps practices can take to ensure their services are open and welcoming.
Annual calendar of practice management: Risk assessments
It is good practice to repeat risk assessments at least annually. Below is a list of things that you will need to cover.
Learning from significant events
Significant event audit is a formal way of analysing and learning from incidents at your practice, writes the MDU's Dr Sally Old.
How to make your practice carer-friendly
GP practices can take some simple steps to identify and support carers on their list.
Redacting information from medical records - medico-legal advice
MDU medico-legal adviser Dr Ellie Mein provides advice on redacting information from medical records when complying with subject access requests or providing patients with access to their full online records.
Key articles
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Annual calendar of practice management
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Tips on managing demand for appointments
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Removing patients from the practice list
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Managing patients' complaints
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Best practice when handling a complaint - medico-legal advice
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Demonstrating that your GP locums are self-employed
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How to harness your reception team's full potential
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Boosting patient access with rapid response telephone consulting
Medico-legal advice
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Conducting online patient consultations safely
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What to consider when upskilling practice staff
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Incident reporting in general practice
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Ensuring staff don't inappropriately access patient records
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Ensuring your practice is ready for Christmas - a medico-legal checklist
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Refusing a patient registration request
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Mitigating the risks involved in DNAs
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How to use patient complaints to improve your services
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How to handle immunisation errors
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Saying sorry - the duty of candour in general practice
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Understanding the GDPR: Subject access requests
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Online access to patient records - medico-legal advice
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What is the General Data Protection Regulation (GDPR)?
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Timeframes for responding to patient complaints explained
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