Practice administration

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

Practice administration: latest articles

How to use patient complaints to improve your services

How to use patient complaints to improve your services

Regularly analysing complaints can help practices improve services. Below is a framework to help practices, including a downloadable template to record complaints.

Preparing GP locums to make effective home visits

Preparing GP locums to make effective home visits

A checklist to ensure the practice provides its locums with the information they need to make home visits.

Making the most of your GP locum

Making the most of your GP locum

If properly enabled, GP locums can provide effective care for patients and add real value to practices.

Equipping a GP locum to do their job safely and effectively

Equipping a GP locum to do their job safely and effectively

A checklist to ensure your locum has the essential information they need to do a good job.

Saying sorry - the duty of candour in general practice

Saying sorry - the duty of candour in general practice

GPs in England and Scotland have a statutory duty of candour. The MDU's Dr Michael Devlin explains what this means and provides advice on apologising to patients.

Managing patient complaints

Managing patient complaints

A step-by-step guide to managing complaints, including links to useful resources.

Minimising risk when running vaccination campaigns

Minimising risk when running vaccination campaigns

With practices' flu vaccination campaigns about to get underway, MDDUS medical adviser Dr Naeem Nazem highlights key risk areas relating to immunisations and steps to mitigate these.

A practice manager's tested tips for more efficient use of email

A practice manager's tested tips for more efficient use of email

How to stay on top of email without allowing it to take over your working life.

How to protect your practice from fraud

How to protect your practice from fraud

Accountant Laurence Slavin highlights some examples of fraud in general practice and offers advice on how to prevent them occurring in your business.

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