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Practice administration
Latest articles
Annual calendar of practice management: Staff issues
As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.
Annual calendar of practice management: Risk assessments
It is good practice to repeat risk assessments at least annually. Below is a list of things that you will need to cover.
Annual calendar of practice management: Strategy and document updates
An overview of strategic management tasks, document updates and key meetings that should be undertaken each year.
How to make the most of your PPG
10 tips on how to get the best out of your PPG and ensure the process does not involve too much work, plus links to useful resources.
Safeguarding children and vulnerable adults in general practice - a checklist
This checklist can help you ensure that your practice has procedures in place to cover safeguarding children and vulnerable adults, and highlights useful resources. It has been updated to reflect the increased use of remote consultations during the pandemic.
Business continuity: Preparing your practice for a surge in COVID-19 cases
Medeconomics provides GP practices with a checklist of key issues to consider during a second wave of the COVID-19 pandemic, including business continuity considerations.
How to use patient complaints to improve your services
A framework to help practices analyse complaints in order to improve services, including a downloadable template to record feedback.
Managing patient complaints
A step-by-step guide to managing complaints, including links to useful resources. This article has been updated to include information relating to the COVID-19 pandemic.
Flu campaign 2020: Useful resources
Links to useful resources and information relating to the 2020/21 flu campaign.
Key articles
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Annual calendar of practice management
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Tips on managing demand for appointments
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Removing patients from the practice list
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Managing patients' complaints
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Best practice when handling a complaint - medico-legal advice
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Demonstrating that your GP locums are self-employed
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How to harness your reception team's full potential
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Boosting patient access with rapid response telephone consulting
Medico-legal advice
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Medico-legal issues when running a flu vaccination clinic offsite
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Can healthcare assistants administer a flu vaccine?
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How to deal with patient racism
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Conducting online patient consultations safely
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What to consider when upskilling practice staff
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Redacting information from medical records - medico-legal advice
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Incident reporting in general practice
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Ensuring staff don't inappropriately access patient records
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Ensuring your practice is ready for Christmas - a medico-legal checklist
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Refusing a patient registration request
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Mitigating the risks involved in DNAs
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How to handle immunisation errors
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Saying sorry - the duty of candour in general practice
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Understanding the GDPR: Subject access requests
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