Regularly analysing complaints can help practices improve services. Below is a framework to help practices, including a downloadable template to record complaints.
A checklist to ensure the practice provides its locums with the information they need to make home visits.
If properly enabled, GP locums can provide effective care for patients and add real value to practices.
A checklist to ensure your locum has the essential information they need to do a good job.
GPs in England and Scotland have a statutory duty of candour. The MDU's Dr Michael Devlin explains what this means and provides advice on apologising to patients.
A step-by-step guide to managing complaints, including links to useful resources.
With practices' flu vaccination campaigns about to get underway, MDDUS medical adviser Dr Naeem Nazem highlights key risk areas relating to immunisations and steps to mitigate these.
How to stay on top of email without allowing it to take over your working life.
Accountant Laurence Slavin highlights some examples of fraud in general practice and offers advice on how to prevent them occurring in your business.