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MedEconomics
Information Links
Practice administration
What practices need to do under the GDPR
Medeconomics provides a summary of recent guidance, with links to useful resources.
Practice administration: latest articles
Learning from significant events
Significant event audit is a formal way of analysing and learning from incidents at your practice, writes the MDU's Dr Sally Old.
Redacting information from medical records - medico-legal advice
MDU medico-legal adviser Dr Ellie Mein provides advice on redacting information from medical records when complying with subject access requests or providing patients with access to their full online records.
Incident reporting in general practice
Practices have a legal obligation to report major incidents, but they can also benefit from a systematic approach to dealing with minor incidents and near misses, explains Kate Taylor from Medical Protection.
Downloadable policy: Data security policy template
This data security policy can be downloaded and adapted for use in your practice.
Safeguarding children and vulnerable adults in general practice - a checklist
This checklist can help you ensure that your practice has policies and procedures in place to cover issues associated with safeguarding children and vulnerable adults, and highlights useful resources.
Downloadable policy: Business continuity plan
This business continuity plan can be downloaded and adapted for use in your practice.
Business continuity checklist
Practices should ideally check and update their business continuity plan annually. This checklist can help ensure you've covered the key issues.
Booking more same-day appointments could help practices cut DNAs
Patients are nearly three times as likely to miss appointments booked with GP practices a day in advance as same-day appointments, according to data from GP practices across England.
Annual calendar of practice management: Staff issues
As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.
Key articles
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Annual calendar of practice management
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Tips on managing demand for appointments
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Acceptable behaviour agreements for patients
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Removing patients from the practice list
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Managing patients' complaints
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How to handle a complaint
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Demonstrating that your GP locums are self-employed
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How to harness your reception team's full potential
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Boosting patient access with rapid response telephone consulting
Medico-legal advice
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Ensuring staff don't inappropriately access patient records
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Ensuring your practice is ready for Christmas - a medico-legal checklist
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Refusing a patient registration request
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Mitigating the risks involved in DNAs
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How to use patient complaints to improve your services
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How to handle immunisation errors
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Saying sorry - the duty of candour in general practice
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Understanding the GDPR: Subject access requests
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Online access to patient records - medico-legal advice
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What is the General Data Protection Regulation (GDPR)?
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Timeframes for responding to patient complaints explained
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Conducting online patient consultations safely
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How the Freedom of Information Act applies to GP practices
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What to consider when upskilling practice staff
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