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MedEconomics
Information Links
Practice administration
What practices need to do under the GDPR
Medeconomics provides a summary of recent guidance, with links to useful resources.
Practice administration: latest articles
How to use patient complaints to improve your services
Regularly analysing complaints can help practices improve services. Below is a framework to help practices, including a downloadable template to record complaints.
Preparing GP locums to make effective home visits
A checklist to ensure the practice provides its locums with the information they need to make home visits.
Making the most of your GP locum
If properly enabled, GP locums can provide effective care for patients and add real value to practices.
Equipping a GP locum to do their job safely and effectively
A checklist to ensure your locum has the essential information they need to do a good job.
Saying sorry - the duty of candour in general practice
GPs in England and Scotland have a statutory duty of candour. The MDU's Dr Michael Devlin explains what this means and provides advice on apologising to patients.
Managing patient complaints
A step-by-step guide to managing complaints, including links to useful resources.
Minimising risk when running vaccination campaigns
With practices' flu vaccination campaigns about to get underway, MDDUS medical adviser Dr Naeem Nazem highlights key risk areas relating to immunisations and steps to mitigate these.
A practice manager's tested tips for more efficient use of email
How to stay on top of email without allowing it to take over your working life.
How to protect your practice from fraud
Accountant Laurence Slavin highlights some examples of fraud in general practice and offers advice on how to prevent them occurring in your business.
Key articles
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Annual calendar of practice management
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Tips on managing demand for appointments
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Acceptable behaviour agreements for patients
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Removing patients from the practice list
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Managing patients' complaints
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How to handle a complaint
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Demonstrating that your GP locums are self-employed
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How to harness your reception team's full potential
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Boosting patient access with rapid response telephone consulting
Medico-legal advice
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How to handle immunisation errors
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Understanding the GDPR: Subject access requests
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Online access to patient records - medico-legal advice
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What is the General Data Protection Regulation (GDPR)?
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Responding to patient complaints in a timely manner
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Conducting online patient consultations safely
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How the Freedom of Information Act applies to GP practices
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What to consider when upskilling practice staff
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Three key confidentiality risks - and how to avoid them
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Practice dilemma: A dependent patient
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Practice dilemma: Dealing with a patient's data protection concerns
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Practice dilemma: Receptionist accesses a family member's record
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Practice dilemma: Access to a child's record when parents are separated
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Practice dilemma: Dealing with a patient who repeatedly complains
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