Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.


Practice issues

Annual calendar of practice management: Risk assessments

Annual calendar of practice management: Risk assessments

It is good practice to repeat risk assessments at least annually. Below is a list of things that you will need to cover.

What to consider when upskilling practice staff

What to consider when upskilling practice staff

To free-up GP time, it has been suggested for some time now that practice staff could be trained to take on a greater supporting role. The MDU's Dr Kathryn Leask, considers the medico-legal implications of 'upskilling' non-clinicians.

Learning from significant events

Learning from significant events

Significant event audit is a formal way of analysing and learning from incidents at your practice, writes the MDU's Dr Sally Old.

How to make your practice carer-friendly

How to make your practice carer-friendly

GP practices can take some simple steps to identify and support carers on their list.

Redacting information from medical records - medico-legal advice

Redacting information from medical records - medico-legal advice

MDU medico-legal adviser Dr Ellie Mein provides advice on redacting information from medical records when complying with subject access requests or providing patients with access to their full online records.

Incident reporting in general practice

Incident reporting in general practice

Practices have a legal obligation to report major incidents, but they can also benefit from a systematic approach to dealing with minor incidents and near misses, explains Kate Taylor from Medical Protection.

Downloadable policy: Data security policy template

Downloadable policy: Data security policy template

This data security policy can be downloaded and adapted for use in your practice.

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