How practices can cope with winter pressures

How practices can cope with winter pressures

As the NHS heads into the winter, what can practices do to ensure they are prepared for a serious flu outbreak or if there is severe pressure on local services?

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

Becoming a dementia-friendly practice

Becoming a dementia-friendly practice

How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.

How can practices reduce their service charge liabilities?

How can practices reduce their service charge liabilities?

Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.


Practice issues

Responding to patient complaints in a timely manner

Responding to patient complaints in a timely manner

Responding to patient complaints within the specified timescale is important. However, you should not compromise the quality of your investigation or the completeness of your response with a hasty reply, writes MDU medico-legal adviser, Dr Nicola Lennard.

Removing patients from the practice list

Removing patients from the practice list

Removing a patient from your list is never an easy option. MDU medico-legal adviser Dr Beverley Ward provides a step-by-step guide to help practices avoid the pitfalls.

New guides to help people with disabilities access GP online services

New guides to help people with disabilities access GP online services

NHS England has launched a series of practical guides to support people with sight loss, hearing loss, autism or learning disabilities to use online GP services.

What is the general data protection regulation (GDPR)?

What is the general data protection regulation (GDPR)?

From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.

Advice on completing the Information Governance Toolkit

Advice on completing the Information Governance Toolkit

A guide to what practices need to include when completing the Information Governance Toolkit each year.

Group consultations in general practice

Group consultations in general practice

New consultation types, including group consultations, are one of NHS England's 10 High Impact Actions to help practices free up time for GPs to provide more clinical care. But how do group consultations work? Rima Evans reports.

Can NHS England's 10 High Impact Actions help your practice?

Can NHS England's 10 High Impact Actions help your practice?

NHS England's 10 High Impact Actions aim to help practices free up time to enable GPs to deliver more clinical care, but can they really make a difference?

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