As the NHS heads into the winter, what can practices do to ensure they are prepared for a serious flu outbreak or if there is severe pressure on local services?
Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.
Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.
Responding to patient complaints within the specified timescale is important. However, you should not compromise the quality of your investigation or the completeness of your response with a hasty reply, writes MDU medico-legal adviser, Dr Nicola Lennard.
Removing a patient from your list is never an easy option. MDU medico-legal adviser Dr Beverley Ward provides a step-by-step guide to help practices avoid the pitfalls.
NHS England has launched a series of practical guides to support people with sight loss, hearing loss, autism or learning disabilities to use online GP services.
From next May practices will be subject to new data protection regulation. Medeconomics provides an overview of the legislation.
A guide to what practices need to include when completing the Information Governance Toolkit each year.
New consultation types, including group consultations, are one of NHS England's 10 High Impact Actions to help practices free up time for GPs to provide more clinical care. But how do group consultations work? Rima Evans reports.
NHS England's 10 High Impact Actions aim to help practices free up time to enable GPs to deliver more clinical care, but can they really make a difference?
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