Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.


Practice issues

Ensuring staff don't inappropriately access patient records

Ensuring staff don't inappropriately access patient records

Practices need to have robust systems in place to protect patients' confidential information, explains MDU medico-legal adviser Dr Kathryn Leask.

Downloadable policy: Business continuity plan

Downloadable policy: Business continuity plan

This business continuity plan can be downloaded and adapted for use in your practice.

Business continuity checklist

Business continuity checklist

Practices should ideally check and update their business continuity plan annually. This checklist can make sure you've covered the key issues.

Booking more same-day appointments could help practices cut DNAs

Booking more same-day appointments could help practices cut DNAs

Patients are nearly three times as likely to miss appointments booked with GP practices a day in advance as same-day appointments, according to data from GP practices across England.

Annual calendar of practice management: Staff issues

Annual calendar of practice management: Staff issues

As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.

Annual calendar of practice management: Risk assessments

Annual calendar of practice management: Risk assessments

It is good practice to repeat risk assessments at least annually. Below is a list of things that you will need to cover.

Annual calendar of practice management: Strategy and document updates

Annual calendar of practice management: Strategy and document updates

An overview of strategic management tasks, document updates and key meetings that should be undertaken each year.

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