Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.


Practice issues

Incident reporting in general practice

Incident reporting in general practice

Practices have a legal obligation to report major incidents, but they can also benefit from a systematic approach to dealing with minor incidents and near misses, explains Kate Taylor from Medical Protection.

Downloadable policy: Data security policy template

Downloadable policy: Data security policy template

This data security policy can be downloaded and adapted for use in your practice.

Safeguarding children and vulnerable adults in general practice - a checklist

Safeguarding children and vulnerable adults in general practice - a checklist

This checklist can help you ensure that your practice has policies and procedures in place to cover issues associated with safeguarding children and vulnerable adults, and highlights useful resources.

Ensuring staff don't inappropriately access patient records

Ensuring staff don't inappropriately access patient records

Practices need to have robust systems in place to protect patients' confidential information, explains MDU medico-legal adviser Dr Kathryn Leask.

Downloadable policy: Business continuity plan

Downloadable policy: Business continuity plan

This business continuity plan can be downloaded and adapted for use in your practice.

Business continuity checklist

Business continuity checklist

Practices should ideally check and update their business continuity plan annually. This checklist can help ensure you've covered the key issues.

Booking more same-day appointments could help practices cut DNAs

Booking more same-day appointments could help practices cut DNAs

Patients are nearly three times as likely to miss appointments booked with GP practices a day in advance as same-day appointments, according to data from GP practices across England.

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