Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.


Practice issues

How to protect your practice from fraud

How to protect your practice from fraud

Accountant Laurence Slavin highlights some examples of fraud in general practice and offers advice on how to prevent them occurring in your business.

Understanding the GDPR: Subject access requests

Understanding the GDPR: Subject access requests

How to handle requests for copies of medical records, by Dr Rachel Birch from Medical Protection.

Online access to patient records - medico-legal advice

Online access to patient records - medico-legal advice

Advice on providing patients with online access to their records, by MDU medico-legal adviser Dr Carol Chu.

Guide to practice mergers: Engaging with patients during a merger

Guide to practice mergers: Engaging with patients during a merger

Merging practices should obtain patient feedback and keep all stakeholders informed. Dee Lynes provides 10 top tips on how to do this.

GDPR: Can patients amend their records?

GDPR: Can patients amend their records?

The MDU's Dr Carol Chu explains patients' rights about altering the content of their medical records.

Understanding the GDPR: Lawful processing of personal data

Understanding the GDPR: Lawful processing of personal data

What practices need to know about the legal basis for processing personal data and privacy notices.

Annual calendar of practice management: Staff issues

Annual calendar of practice management: Staff issues

As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.

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