Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

Becoming a dementia-friendly practice

Becoming a dementia-friendly practice

How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.

How can practices reduce their service charge liabilities?

How can practices reduce their service charge liabilities?

Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.


Practice issues

Understanding the GDPR: Lawful processing of personal data

Understanding the GDPR: Lawful processing of personal data

In the first part of a new series on the General Data Protection Regulation (GDPR), Dr Rachel Birch from Medical Protection explains what practices need to know about the legal basis for processing personal data and privacy notices.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.

Annual calendar of practice management: Staff issues

Annual calendar of practice management: Staff issues

As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.

Annual calendar of practice management: Risk assessments

Annual calendar of practice management: Risk assessments

It is good practice to repeat risk assessments at least annually, below is a list of things you will need to cover.

Annual calendar of practice management: Strategy and document updates

Annual calendar of practice management: Strategy and document updates

An overview of strategic management tasks, document updates and key meetings that should be undertaken each year.

Practices in England advised on flu vaccines to order for 2018-19

Practices in England advised on flu vaccines to order for 2018-19

NHS England has written to practices, pharmacists and CCGs with advice on which flu vaccines to order for the 2018-19 flu season.

How to make the most of your PPG

How to make the most of your PPG

10 tips on how to get the best out of your PPG and ensure the process does not involve too much work, plus links to useful resources.