Annual calendar of practice management

Annual calendar of practice management

What practice managers need to review or address during a year.

How to handle a complaint

How to handle a complaint

Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.

What practices need to do under the GDPR

What practices need to do under the GDPR

Medeconomics provides a summary of recent guidance, with links to useful resources.

What is the General Data Protection Regulation (GDPR)?

What is the General Data Protection Regulation (GDPR)?

From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.


Practice issues

Making meetings useful

Making meetings useful

Tips to help you ensure your meetings are more productive.

How to make your practice carer-friendly

How to make your practice carer-friendly

GP practices can take some simple steps to identify and support carers on their list.

Practices in England told to share stocks of aTIV flu vaccine to beat shortages

Practices in England told to share stocks of aTIV flu vaccine to beat shortages

GP practices and pharmacies in England may have to share stocks of the flu vaccine for over-65s this winter to help avoid shortages. Medeconomics explains the guidance.

Mitigating the risks involved in DNAs

Mitigating the risks involved in DNAs

Practices should have a system in place to review patients who fail to attend or cancel appointments initiated by the practice, explains MDDUS senior risk adviser Liz Price.

How to use patient complaints to improve your services

How to use patient complaints to improve your services

A framework to help practices analyse complaints in order to improve services, including a downloadable template to record feedback.

Preparing GP locums to make effective home visits

Preparing GP locums to make effective home visits

A checklist to ensure the practice provides its locums with the information they need to make home visits.

How to handle immunisation errors

How to handle immunisation errors

MDU medico-legal adviser Dr Ellie Mein explains the most common errors relating to vaccinations and how practices should proceed if an error occurs.

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