What practice managers need to review or address during a year.
Handling a complaint properly by conducting a thorough investigation and providing the complainant with a clear response can benefit both parties. Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
How can practices become dementia-friendly and what are the benefits of doing so? Rima Evans reports.
Practices that rent their premises should ensure they are actually liable for any service charges before they pay, says Charles Mallinson.
In the first part of a new series on the General Data Protection Regulation (GDPR), Dr Rachel Birch from Medical Protection explains what practices need to know about the legal basis for processing personal data and privacy notices.
From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.
As part of your annual practice management calendar you should make sure staff appraisals and training are up to date.
It is good practice to repeat risk assessments at least annually, below is a list of things you will need to cover.
An overview of strategic management tasks, document updates and key meetings that should be undertaken each year.
NHS England has written to practices, pharmacists and CCGs with advice on which flu vaccines to order for the 2018-19 flu season.
10 tips on how to get the best out of your PPG and ensure the process does not involve too much work, plus links to useful resources.
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