What practice managers need to review or address during a year.
Terri Bonnici and Sue Taylor from Medical Protection explain best practice when dealing with a complaint.
Medeconomics provides a summary of recent guidance, with links to useful resources.
From 25 May 2018 practices will be subject to new data protection regulations. Medeconomics provides an overview of the legislation.
Practices have a legal obligation to report major incidents, but they can also benefit from a systematic approach to dealing with minor incidents and near misses, explains Kate Taylor from Medical Protection.
This data security policy can be downloaded and adapted for use in your practice.
This checklist can help you ensure that your practice has policies and procedures in place to cover issues associated with safeguarding children and vulnerable adults, and highlights useful resources.
Practices need to have robust systems in place to protect patients' confidential information, explains MDU medico-legal adviser Dr Kathryn Leask.
This business continuity plan can be downloaded and adapted for use in your practice.
Practices should ideally check and update their business continuity plan annually. This checklist can help ensure you've covered the key issues.
Patients are nearly three times as likely to miss appointments booked with GP practices a day in advance as same-day appointments, according to data from GP practices across England.
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